Privacy Policy

1. Who We Are

This Privacy Policy explains how MikroTik Masters ("we", "us"), an independent provider of MikroTik networking training based in Adelaide, South Australia, collects, uses, stores and protects personal information when you use portal.mikrotikmasters.com and our website at mikrotikmasters.com (together, "the Service"). It covers course accounts, purchases, our website forms and our consultation booking system.

2. Information We Collect

Account and course information. Your email address, a securely hashed password (we never store your password in readable form), the courses you have access to, your video progress and resume position, and the date and number of your logins.

Purchase information. Payments are processed by Stripe. We receive your email address, the product purchased and confirmation of payment. We do not receive or store your card number or full payment details.

Website forms. If you use our discount popup, newsletter sign-up or contact form, we collect the details you enter, such as your name, email address and message.

Consultation bookings. If you book a consultation, we collect your name, email address, your chosen time, and your answers to our short qualifying questions about how you use MikroTik and what you would like help with.

Technical information. A session cookie that keeps you logged in, a small browser setting that remembers that you have seen our discount popup, and, on our sales pages, anonymous usage statistics collected by Google Analytics.

3. How We Use Your Information

• To create and run your account, and give you access to the courses you purchased.
• To send transactional emails, such as login details, password resets and booking confirmations.
• To reply to your enquiries and to arrange and run consultation calls.
• To send the discount codes, follow-ups and newsletters you signed up for. You can opt out of marketing emails at any time by contacting us.
• To process purchases and refunds, and to keep the Service secure and working properly.
• To understand, in aggregate, how our sales pages are used so we can improve them.

We do not sell your personal information.

4. Google Calendar and Google User Data

Our consultation booking system connects to the Google Calendar of the MikroTik Masters owner only. It does not ask visitors or students to sign in with Google, and we do not access any visitor's or student's Google account or data.

With the owner's permission (the calendar.events.owned scope), the Service creates, updates and deletes events on the owner's calendar for consultation bookings, including a Google Meet link. Those events contain the booking person's name and email address so they can be invited to the call. This access is used solely to provide the booking feature. It is not used for advertising, is not sold or transferred to anyone else, and is not used to develop or train AI or machine-learning models.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

5. Who We Share Information With

We share personal information only with service providers that help us run the Service, and only as needed for that purpose:

• Stripe — payment processing.
• SMTP2GO — delivery of our emails.
• Google — Google Calendar and Meet for consultations (see section 4), and Google Analytics on our sales pages.
• Our hosting and network providers — who store and deliver the Service.

We may also disclose information where required by law.

6. Storage, Security and Retention

Your information is stored on our servers and protected with reasonable technical measures, including hashed passwords and encrypted (HTTPS) connections. No system is completely secure, but we take care to protect your information.

We keep account information while your account is active and for as long as needed to provide the Service, meet legal and tax obligations and resolve disputes. Enquiries and consultation records are kept for as long as they are useful for following up with you. We delete or de-identify information we no longer need.

7. Your Choices and Rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails, at any time by contacting us at the address below. You can also reset your password yourself using the "Forgot your password?" link on the login page. If you delete your browser data, the discount popup may appear again.

If you are in Australia and have a concern we cannot resolve, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above shows the most recent revision. Continued use of the Service after an update means you accept the revised policy.

9. Contact

Questions, access or deletion requests can be sent to admin@mikrotikmasters.com.